MALAYSIA’S ECONOMY IS significantly propelled by the contributions of Global Business Services (GBS) and Small and Medium-Sized Enterprises (SMEs). In a global comparison, Malaysia solidified its position as the world’s third most competitive GBS location in 2022, behind only large-population countries like India and China. Meanwhile, 2021 statistics show that 97.4% of all registered businesses in Malaysia are SMEs, comprising a staggering 99% of all business establishments in Penang. Through Penang Development Corporation’s (PDC) infrastructural developments and growth initiatives in...